ICT Senior Systems and Network Analyst

Job No: 112099
Location: Brisbane

Whenever and wherever people in Queensland need us the most, we’re there. That’s how it’s been for almost a century. Join us and help us keep it that way.


About Us

The Royal Flying Doctor Service (Queensland Section) (RFDS) www.flyingdoctor.org.au is one of the largest and most comprehensive aeromedical organisations in the world. Using the latest in aviation, medical and communications technology, our Queensland section delivers extensive primary health care and 24-hour aeromedical emergency service, from nine strategic bases to those who live, work and travel throughout the State.

About the Role

An exciting opportunity now exists for an ICT Senior Systems and Network Analyst to join our team. This is a full-time position based at 5-7 Lobelia Circle, Brisbane International Airport, with an occasional requirement to respond after hours and travel to RFDS Qld locations from time to time.

The ICT Senior Systems and Network Analyst will provide support to the ICT Operations Manager in the management of ICT infrastructure and information systems, ensuring delivery of ICT services and systems, and supporting a sustainable ICT environment.

Your day-to-day duties will include, but not be limited to:

  • Assisting in the design of new systems, the planning and managing of ICT changes and roll-outs, and provide onsite and remote incident management and support to staff and users;
  • Managing technologies such as Windows services, cloud servers, Office 365, Active Directory, Router, Switches, Firewalls, Security Solutions, business information systems and other ICT systems and networks, in conjunction with the internal ICT team, Managed Service Providers and specialised support vendors;
  • Working as part of an internal ICT Team managing projects, job priorities, requests, incidents and change, liaising with third party vendors, and ensuing SLAs are met.

To view the full position description, please click here.

Why join us?

In return for your skills, energy and commitment to our mission, we offer you the opportunity to make a real impact. You’ll work every day with people who are passionate about our purpose and proud of their contribution to our iconic organisation.

As a member of the amazing team driving RFDS from behind the scenes, you’ll come to work knowing that your efforts are enabling our work in helping people in Queensland communities. Critically, you’re also helping ensure our organisation is efficient, effective and sustainable now and in the future.

You will also love the variety that comes from working across 4 key organisational pillars - aviation, engineering, clinical and fundraising.

Your contribution will be rewarded with an attractive remuneration up to $90,000 + super, negotiable with skills and experience. You will also have access to generous NFP salary packaging arrangements to increase your take home pay.

Who are we looking for?

Ideally you would have a Microsoft MCSE certification, and be a Cisco Certified Network Associate (CCNA)hold an ITIL Foundation Certificate and have extensive experience in ICT operations and/or support functions.

This position requires someone who is a real all-rounder. You will have exceptional technical knowledge of hardware and software solutions and how they are applied to business processes, and will have experience in networking and firewall technologies, cloud technologies and with rollouts, deployments and scripting (PowerShell).

To be considered for this role you would have qualifications and/or experience across both Windows server systems and networks, however as long as you are strong in either one of these areas and willing to up-skill in the other you may be deemed suitable for this position.

Individuals who have worked in a large and/or regulated organisation (ie government, health services, aviation, banking etc), are comfortable working in ITIL environments and understand the importance of documentation and best practice, would be well suited to this role! 

Most importantly, there are three 'must-haves' that we look for in every one that joins us. We want people who:

  • Are passionate about providing the finest care to people in Queensland;
  • Go above and beyond to drive a positive, cohesive team culture - helping each other to help others;
  • Embrace the challenges our organisation faces - have the motivation to help us thrive in a competitive, commercial, KPI-driven environment 

This is a fantastic opportunity to work within a diverse and well-loved Australian organisation. If you think you have what it takes to join the RFDS team, don't wait.

Interviewing immediately for the right candidate - Apply Now!

If successful, you must be willing to undergo pre-employment drug and alcohol testing and a criminal history check.

The RFDS is committed to the principles of Equal Employment Opportunity.

Aboriginal and Torres Strait Islander People are encouraged to apply.

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